Политика возврата средств

Last updated: 30 September 2026

This policy applies to the spiritual sessions and community membership offered through AetherServants at aetherservants.com, operated by KADIMHU LIMITED, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Sessions are services performed remotely. We do not send physical products. No physical goods need to be returned.

Individual sessions: cancellation and refunds

Before work begins: you may cancel your session for a full refund.

After work begins: we review your cancellation request based on the work actually performed and your applicable consumer rights. We will explain what has been completed and any proposed deduction. Any charge for work already performed must be fair, proportionate and legally permitted.

Payment, submission of your session details or the personalised nature of a session does not by itself remove your statutory cancellation rights.

Statutory cancellation rights

For service contracts covered by the UK Consumer Contracts Regulations, you may cancel without giving a reason until the end of 14 days after the day the contract is entered into.

If you want the service to start during this period, we must obtain your express request before starting. A proportionate charge for work performed during the cancellation period is only payable where the required request and advance information have been provided. If these requirements have not been met, you will not be charged for that work when exercising this cancellation right.

The statutory right to cancel ends after the service has been fully performed only if you expressly requested that it begin during the cancellation period and acknowledged in advance that full performance would end that right. Merely reading this policy is not that request or acknowledgement.

Where the law of your country gives you additional mandatory rights, those rights continue to apply. This policy does not limit remedies for a service that is not supplied as agreed or is not performed with reasonable care and skill.

How to request cancellation or a refund

Email kadimhu@gmail.com with your name, purchase email address, order number if available and a clear statement that you wish to cancel or request a refund. You do not need to provide a reason to exercise a statutory cancellation right. Do not send card details or a photograph to request a refund.

You may use the following wording, but this form is optional:

To: KADIMHU LIMITED (AetherServants), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom; kadimhu@gmail.com
I give notice that I cancel my contract for the following service:
Service and order number, if available:
Ordered on:
Customer name:
Customer address:
Purchase email address:
Date:
Signature, only if this notice is sent on paper:

Refund processing

Refunds are returned to the original payment method unless we agree otherwise with you, without a refund fee. Where a statutory cancellation refund is due, we issue it without undue delay and within 14 days of receiving your cancellation notice. Other approved refunds are issued within 14 days of approval. Your bank or payment provider may take additional time to display the credit.

Community Membership

The recurring monthly Community Membership option is paid through Stripe at the price and billing interval displayed before you subscribe. It renews monthly until cancelled.

One-time Community Membership options are purchased through Shopify checkout for 1 month, 3 months, 12 months or lifetime access. These purchases do not renew automatically and do not create a recurring subscription.

Lifetime access means membership for as long as AetherServants continues to offer collective sessions. We do not offer discretionary refunds for lifetime membership. This does not affect your statutory cancellation rights or any right to a refund or other remedy if the service is not provided as agreed, including any applicable rights if collective sessions are permanently discontinued.

For the recurring monthly option, you can cancel future renewals at any time through your Stripe customer portal. Enter the email address associated with your subscription; Stripe will email you a secure sign-in link. Cancellation takes effect at the end of your current paid billing period. Your membership remains active until then, and the next monthly renewal is stopped.

For cancellation assistance or a refund request, email kadimhu@gmail.com using the email address associated with your membership purchase. We review membership refund requests separately from individual sessions, based on the payments made, service provided and your applicable consumer rights, and confirm any refund decision in writing.

Cancelling a recurring payment and requesting a refund for an earlier payment are separate matters. No Stripe setting overrides your mandatory consumer rights.

For more information, read our Terms of Service and Privacy Policy.